Frequently Asked Questions

Quick answers to common questions about the platform.

What models are available?

The platform provides access to 30+ models across multiple providers: OpenAI (GPT-5.4, GPT-4o, o4-mini, etc.), Anthropic (Claude Sonnet 4, Claude Opus 4), Google (Gemini 2.5 Pro/Flash), DeepSeek (V3, R1), Qwen (Qwen3-Max, Coder, VL), Grok (Grok-4, Grok-4-mini), and more. Visit the Models section on the homepage for the full list.

How is billing calculated?

You pay per token used — input and output tokens are billed separately according to each model's published pricing. No monthly fees, no hidden costs. You can check the per-model prices on the Models page. Credits are deducted from your balance in real time as you make API calls.

What's the difference between General and Aggregated API keys?

General keys give you direct access to most models on the platform — perfect for standard use. Aggregated keys are specialized keys that route through our aggregation layer, providing access to the exclusive claude-sonnet-4-6 model with intelligent fallback and load balancing. Choose General unless you specifically need the aggregated model.

Why did I get a 401 / 402 / 403 error?

401 Unauthorized: Your API key is missing or invalid. Check that you are sending Authorization: Bearer sk-YOUR_KEY_HERE in your request headers.
402 Payment Required: Your account balance is too low for the requested model. Top up your balance and try again.
403 Forbidden: Your API key type does not have access to the requested model. For example, an Aggregated key cannot access standard models directly. Switch to a General key or adjust your model selection.

Do credits expire?

No. Credits on the platform do not expire. You can top up any amount and use it at your own pace — there is no time limit.

Is there a rate limit?

Rate limits are applied per API key and depend on your account tier and key type. Most standard keys allow a generous number of concurrent requests. If you need higher limits, contact support.

How do I check my balance?

Visit your Dashboard — your current balance is displayed at the top of the page. You can also view your usage history and per-model spending in the Usage section.

Can I get an invoice?

Yes. Invoices for top-ups are available on the Billing page in your dashboard. If you need a customized invoice (e.g., for company reimbursement), contact support via WhatsApp.

What is the claude-sonnet-4-6 model?

claude-sonnet-4-6 is an exclusive aggregated model available only through our platform. It intelligently routes requests across multiple backend providers to maximize availability, speed, and cost-efficiency. You need an Aggregated API key to access it.

How do I contact support?

The fastest way to reach us is via WhatsApp. We respond to most inquiries within minutes during business hours. You can also email us at support@example.com.

Is my data stored or logged?

We do not store or log your prompts or completions. API calls are processed in memory and the content is discarded after the response is delivered. We only retain metadata needed for billing (token count, timestamp, model).

Can I use this with any OpenAI-compatible client?

Yes. The platform exposes a fully OpenAI-compatible API at http://localhost:3000/api/v1. You can use the official OpenAI Python/Node.js SDK, LangChain, LlamaIndex, or any tool that supports custom base URLs. Just swap in our URL and your API key.